Aberavon Leisure Centre -Food and Beverage Assistant

Job Description

Purpose of the job: to provide the customer/guest with excellent personal service thought the daily operation of the food and beverage department.

To ensure the preparation and presentation of the facilities complies with the required standards of the facility. As the first point of contact with the customer you are biggest seller of the establishment, so you have the control of maximising the customer experience.

Working as part of the Food and Beverage department you will have the opportunity to work in a friendly customer focused environment.

It will be vital not only to set high standards in service and food quality but to maximise this throughout the business.

The post holder will assist the management team in the effective and efficient operation of the facility.

Main Duties

• To carry out pre service duties such as preparing food items, confectionary, beverages, table set ups, and other duties.
• To ensure that you follow the heath and safety at work act, operate a hygienic practice and adhere to HACCP and monitor the systems and procedures.
• To ensure that all Food and Beverage equipment is used correctly so that wastage is kept to a minimum.
• To ensure that the products on offer are well stocked and at the right quality and quantity and ensure stock levels are maintained throughout the service.
• To ensure that all customers are provided with a excellent attentive service that is adaptable to meet all requirements of the customer.
• To maximise the customer spend though the food and beverage department.
• To communicate effectively with fellow team members and management team.
• To carry out cleaning of all the catering areas.
• Selling tickets through SR04 (if applicable), abiding by all relevant age restrictions
• To assist on front of house duties as and when required (if applicable).
• Assist in the setting up for conferencing and events when required, ensuring that the facility is presented to the highest standard available.
• To assist in the safe keeping and storage of all the venues equipment used for events and functions.
• Understanding safeguarding relevant to role.
• To assist in the operation of all necessary equipment and machinery as required.
• To carry out any cleaning duties as part of the specified cleaning schedule.
• To deal effectively and efficiently with customer requests and complaints.
• To provide customer feedback to the management team.
• Encourage a welcoming, enthusiastic and up-beat atmosphere for all patrons of the venue.
• To ensure all areas of work are kept clean and a safe working environment maintained at all times.
• Market and advertise services and offers appropriately.
• To adhere to the venue’s premises alcohol licence and any other relevant legislation.
• To liaise with the Assistant/Duty Manager to plan a rota for the working week to cover the needs of the programme and consult over potential additional working during periods of peak demand.
• To assist the management team in the operation of the venue.
• To provide relief cover for staff as required.
• Assist the line manager to complete stock orders from suppliers when required.
• Follow good housekeeping practices including appropriate filing of paperwork.
• To act as a cashier and to be responsible for all takings during the shift, including the reconciliation and banking of monies.
• To undertake regular training as required to ensure knowledge and skills are kept updated.
• To be responsible for securing cash in the absence of management presence (where applicable)
• To assist in the day to day operation of the venue (when required).
• To undertake such other duties which may be reasonably expected of the post holder commensurate with the post.

Health and Safety

• To maintain a good working knowledge of all relevant Health and Safety legislation and good practice in all areas.
• To help ensure that good working practices are implemented and adhered to with regard to current Health and Safety legislation and company Health and Safety policies.
• To become and remain fully conversant with the fire and evacuation procedures and the use and location of associated equipment including fire fighting equipment and the fire alarm system.
• When suitably qualified to assist the team in First Aid support as necessary and maintain accident and incident records.